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Rating of ERMU's Value for the Money has been dropping over time <br />Customers were asked to rate ERMU's value for the money on a scale of 1 to 10, where 10 is high value <br />and 1 is low value. Their responses are shown in the chart below. The average score for Spring 2024 was <br />6.9, down slightly from 7.2 in Q1 2023. The satisfaction trend for value is steadily decreasing over time. <br />7.8 7.7 <br />7.6 <br />7.4 <br />7.2 <br />7 <br />6.8 <br />6.6 <br />6.4 <br />Q1, 2022 <br />Rating of ERMU's Value for the Money <br />1 = low value and 10 = high value <br />Average score <br />7°4..., <br />7.4 <br />■ <br />'■. 7.2 <br />Q3, 2022 Q1, 2023 Q3, 2023 <br />� Average Score ......••• Linear (Average Score) <br />6.9 <br />Spring, 2024 <br />Verbatims on "Value for the Money" <br />Respondents were asked why they gave this rating around value for the money. Responses were mixed. <br />While many said rates were too high, a significant number of respondents said they thought rates were <br />reasonable and fair! Others honestly didn't know how to evaluate the cost or how ERMU compared to <br />neighboring utilities. <br />Number° ositiveor Typical Respons <br />of egative <br />Responses <br />19 Rates too high Negative --Bill continues to skyrocket <br />--Getting more expensive <br />--Water and garbage costs high <br />11 Rates are reasonable Positive --Worth every penny <br />--Reasonable <br />--Fair <br />--Average <br />7 Not sure how to assess Neutral --How do our rates compare to the <br />value competition? <br />16 <br />104 <br />