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5 - Strongly Agree 4 - Agree 3 - Neither Agree nor Disagree 2 - Disagree 1 - Strongly Disagree <br />Question 5: The Commission effectively <br />monitors organizational performance <br />utilizing either internal or external methods, <br />measuring performance against expected <br />outcomes and clearly defined goals. <br />Commissioner <br />5.00 <br />Commissioner <br />4.00 <br />Commissioner <br />4.00 <br />Commissioner <br />5.00 <br />Commissioner <br />5.00 <br />Average <br />4.60 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />5.00 <br />Manager <br />4.00 <br />Manager <br />5.00 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Average <br />4.22 <br />Overall Average <br />4.36 <br />Comments: <br />• The monthly metrics we get are very valuable <br />and provides me the information I need to <br />evaluate the performance of the utility. <br />• No manager comments <br />Question 6: The Commission demonstrates <br />the ability, through governance and oversight, <br />to plan for immediate and future needs by <br />effective budgeting and planning consistent <br />with policy. <br />Commissioner <br />5.00 <br />Commissioner <br />4.00 <br />Commissioner <br />4.00 <br />Commissioner <br />4.00 <br />Commissioner <br />5.00 <br />Average <br />4.40 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />5.00 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />5.00 <br />Manager <br />4.00 <br />Manager <br />4.00 <br />Manager <br />3.00 <br />Average <br />4.11 <br />Overall Average <br />4.21 <br />Comments <br />• No commissioner comments <br />• To ensure ERMU has the resources (both human <br />and material) to meet immediate and future <br />needs the commission needs to stay informed <br />of today's business market both private and <br />public awhile being flexible and adaptable in the <br />budgeting process. <br />57 <br />