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5.2 2024 First Quarter Delinquent Items <br />Ms. Karpinski presented the 2024 first quarter delinquent items. There was discussion. <br />Ms. Karpinski commended the efforts of ERMU's collections staff for keeping doubtful <br />account amounts below the Utilities' allowance level as well as national and regional <br />averages. <br />Moved by Commissioner Stewart and seconded by Commissioner Zerwas to approve <br />the 2024 first quarter delinquent items submitted. Motion carried 5-0. <br />5.3 2023 Consumer Confidence Report <br />Mr. Ninow presented the 2023 Consumer Confidence Report, also known as the Water <br />Quality Report, which is a public education effort, reporting on the efforts to protect the <br />Community's drinking water. <br />Mr. Ninow and the Commission commended the work of staff member Angela on creating a <br />high -quality finished product. <br />Moved by Commissioner Bell and seconded by Commissioner Zerwas to receive and file <br />the 2023 Consumer Confidence Report. Motion carried 5-0. <br />5.4 2023 Annual Reliability Report <br />Mr. Tietz presented the annual reliability report which showed that ERMU has strong <br />reliability through consistent service and low outage response times. He also noted that <br />although ERMU has been increasing its customer base over the years, there is a consistent <br />trend of reducing outage time. <br />Mr. Tietz provided a visual for his presentation, a wire that had been damaged in a storm <br />on February 8, affecting service for 931 customers and creating a total outage time of <br />148,960 minutes across all those customers (160 minutes each). Mr. Tietz explained that <br />this example shows how much one major event can impact numbers as it currently <br />accounted for 98% of 2024's Customer Average Interruption Duration Index statistic. <br />Mr. Tietz went on to explain that examples like this are the reason staff remains diligent in <br />the maintenance and replacement of equipment, noting the importance of tree trimming <br />given how often falling limbs cause outages. <br />Chair Dietz asked that the report be provided to City Council. Staff stated they would <br />provide it. <br />Elk River Municipal Utilities Commission Meeting Minutes <br />May 14, 2024 <br />Page 7 <br />41 <br />