5.2 ERMUSR 04-09-2024 - Laserfiche WebLink

Home Browse Search

WATER SERVICE FUND RULES FOR REPAIR OR REPLACEMENT OF CUSTOMER SERVICE LINES 1. Property owners will retain ownership of water service lines from the corporation stop to the meter. 2. Water service lines constructed of lead or galvanized pipe shall be replaced in their entirety. 3. To qualify for reimbursement under the Water Service Fund, Customers must currently be paying for the water service fee, and all work must be pre -approved by Austin Utilities prior to repair. Repair work must also be performed by Austin Utilities approved licensed plumbers and excavators. 4. Any water service line found to be leaking due to the property owner's neglect of the service line or the building containing such service line, shall not be covered by this fund. 5. Austin Utilities will allow each property owner to select a plumber and excavator from an approved list provided by Austin Utilities. If requested, Austin Utilities will assist any property owner with the selection of any approved plumber and excavator. 6. Plumbers and excavators shall warranty all work for a period of one year. Newly installed water service lines shall not be covered by the fund for the first twelve months of active service use. Water service stub -ins are not considered active service lines, therefore, they are not covered by this fund. 7. All plumbing repairs or replacements after the water meter will remain the responsibility of the property owner. 8. Any service line extending in excess of 5 feet past the entrance wall of a building may be relocated at the discretion of the Austin Utilities. 9. Any account past due shall not be eligible for reimbursement under the Water Service Fund, and all charges for repairs will be billed to the property owner. 10. Damages to private property that are associated with a water service leak will remain the responsibility of the property owner. Examples included, but are not limited to — A) Any water damage to the building structure or to items within. B) Any landscaping or sod repair. C) Driveways, in -drives, steps, or walkways. 11. All damages to the city right-of-way will be repaired by this fund. Examples are as follows — A) City streets, sidewalks, and boulevards. 12. Water service lines within mobile home trailer parks shall not be covered by this fund. 13. Cost for repair of any water service line larger than 2" will be shared in equal amounts by the Austin Utilities and the property owner. Fire service lines with a domestic tap will be covered, and repair cost will also be shared in equal amounts, with Austin Utilities responsibilities capped at $5,000.00 limit. Cost for repair of any fire service line used exclusively for fire service, shall not be covered by this fund. 14. Customers may submit bill statements from their plumber and excavator to the Austin Utilities for review only after satisfactory completion of all repairs. It is the sole responsibility of the property owner to insure all work has been completed prior to submitting any or all bill statements to Austin Utilities. Approved 3/15/05