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Q: How do I know if my service line is leaking or broken? <br />A: You may see a puddle of water or flowing water in your <br />yard. In some cases your sump pump may run abnormally <br />often, or your valve and pipes near your water meter are wet <br />or dripping. <br />Q: What do I do if I suspect a problem with <br />my service line? <br />A: Call OPU's 24-Hour Hotline at 507-451-1616. We'll <br />inspect your line. To determine if there is a problem, we <br />will also provide you with program documents and help <br />answer questions. <br />Q: What are my costs for the water service <br />line protection program? <br />A: The water service line protection program is $0.99 per <br />month, per customer. <br />Q: Do OPU employees do the repair work? <br />A: No, the customer is responsible for hiring a qualified <br />contractor that meets program requirements. The customer <br />will then be reimbursed for qualifying costs. <br />Q: Will the program cover thawing a frozen water service? <br />A: Costs for thawing a frozen water service line will be <br />covered once per calendar year. Customers will be <br />responsible for running a stream of water to keep their <br />service from freezing again. <br />For additional information, see the complete Terms and <br />Conditions found at www.owatonnautilities.com. <br />208 S. Walnut Ave. <br />P.O. Box 800 <br />A --- <br />Owatonna, M N 55060 <br />OWATonnA 507-451-2480 <br />PUBLIC UTILITIES <br />