6.1g ERMUSR 03-12-2024 - Laserfiche WebLink

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1.2 Utility Customer Relations: The Contractor realizes the importance of the relationship between Utility and its customers. The Contractor will make every effort to be courteous to the Utility's customers as well as respectful to the fact that all meter exchanges are being conducted on a customer's property. The Contractor will refer all questions concerning the meters to the Utility. The Contractor will also have identifying markings on their vehicles indicating they are a contractor for the Utility. 1.3 Prices and Payment for Work: Contractor will submit an invoice of all completed work at completion of each metered location once per month in accordance with Attachment II. Payment shall be made by Utility within thirty (30) days of the date of receipt of Contractor's invoice, subject to Utility's right of inspection and approval. Any payment may be withheld in whole or in part by Utility for cause based on a customer's complaint or the report or recommendations of a Utility designated inspector or approved official. If disapproved, Contractor shall have up to thirty (30) days to correct or remedy any defect or mistake, pursuant to the terms of this Agreement. Upon satisfactory performance after any disapproval, as shall be determined by Utility at its discretion, Utility shall remit payment, including any withheld amount to Contractor within thirty (30) days. 1.4 Confidentiality: "Confidential Information" means any information furnished by Utility or its representatives in connection with this Agreement regarding Utility's property, employees, finances, operations, customers, and/or financial affairs that is non-public, confidential, or proprietary in nature, whether furnished before or after the date of this Agreement and regardless of the manner in which it is furnished. Confidential Information expressly includes, but is not limited to, the names of Utility's customers, contact information of Utility's customers and any Utility customer account information. Except as may be required by law, Contractor agrees that it will not disclose, publish, or disseminate any Confidential Information to any person or entity other than its employees or agents who have a need to know to further the purpose of this Agreement and who are subject to legally binding obligations of confidentiality no less restrictive than Contractor's obligation under this Agreement. 1.5 Independent Contractor Relationship: The Contractor is an independent Contractor and is not an employee, servant, agent, partner or in a joint venture with the Utility. The Contractor shall determine how it accomplishes the Work in accordance with this Agreement. The Utility shall not control the details of the Work performed by the Contractor. The Utility is not responsible for withholding, and shall not withhold, FICA or taxes of any kind from payments which it may owe the Contractor. Neither the contractor or its employees shall be entitled to receive any benefit which employees of the Utility are entitled to receive, and shall not be entitled to unemployment compensation, medical insurance, life insurance, paid vacations, paid holidays, pensions, profit sharing, or social security on account of their work for the Utility. 1.6 Business of Contractor and Compliance with Laws: The Contractor is engaged in the business of meter installation and meter testing and holds or maintains any licenses necessary required by the federal, state, and local governments to perform this business. The Contractor HM