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HOMETOWN SERVICE <br />As I complete my first full year as ERMU's General Manager, I can't help but feel <br />incredibly fortunate for the opportunity to work with such dedicated staff in support of <br />an amazing community. We take an enormous amount of pride in providing reliable, <br />sustainable, and cost-effective electric and water utilities to our customers. And, as a <br />community -owned municipal utility, we take great pride in sharing our accomplishments <br />With you. <br />2023 Was a big year for ERMU. The Field Services Building project Was completed after <br />nearly five years, from planning through construction, and we were thrilled to invite all <br />of you to the open house in August. It was awesome to see hundreds of folks from the <br />community come out to meet our staff, tour the building, ask questions, learn about our <br />programs and equipment, and enjoy the various demonstrations. <br />The new building Wasn't the only big thing to happen in 2023. Also notable for ERMU Were national awards <br />and recognition received from the American Public Power Association (APPA) and the American Water Works <br />Association (AWWA). We received the Reliable Public Power Provider platinum designation and the Smart <br />Energy Provider designation. There are over 2000 public power utilities across the nation, but only 5% hold both <br />designations. Our communications team earned an Excellence in Communications award from APPA and ERMU's <br />team was invited to compete at the national level after being the first all -female team to place in the MN AWWA <br />Hydrant Hysteria competition. <br />We have a lot to be proud of, but we continue to focus on the future to improve services and value for our <br />customers. Yes, 2023 was big, 2024 will be even bigger as we usher in the Advanced Metering Infrastructure <br />(AMI) project which will bring a new era of service - and we are ready! <br />- Marl? Hanson, P.E., General Manager <br />Elk River Municipal Utilities (ERMU) is about to begin a new era of service in 2024 with the implementation of the <br />Advanced Metering Infrastructure (AMI). This initiative marks a significant milestone in ERMU's commitment to <br />technological innovation and improved service delivery. The AMI project will involve the <br />installation of new electric and water meters throughout its service territory enabling �GED hfep_ <br />near real-time monitoring and communication between utility infrastructure and <br />consumers. This technology not only enhances the accuracy of meter readings <br />but also empowers customers with valuable insights into their energy usage <br />patterns. The AMI project demonstrates ERMU's forward thinking approach to <br />utility management, efficiency, sustainability, and system responsiveness that <br />addresses the evolving needs of the community. For information and updates <br />throughout the AMI project customers are encouraged to visit ERMU's website <br />at ERMUMN.COM or contact a customer service representative at 763.441.2020 <br />during regular business hours (8:00 a.m.- 4:30 p.m.). <br />161 <br />