5.3b ERMUSR 02-13-2024 - Laserfiche WebLink

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ComDletion of AMI / NISC Module Integration The Advanced Metering Infrastructure (AMI) project will provide end -of -life replacement of our existing Automated Meter Reading system with the latest AMI technology in our service territory. In addition to the replacement of infrastructure, AMI technology offers ERMU access to National Information Solutions Cooperative (NISC) modules such as Meter Data Management System (MDMS) and SmartHub. AMI will provide improved service, operational efficiencies, and better billing information for our customers. During 2023, the two project leads made up of the administrations director and the technical services superintendent created an AMI implementation team that included subject matter experts across ERMU to evaluate and finalize the SENSUS AMI Master Service Agreement with Core & Main. Once the AMI system was selected, the AMI implementation team began the next step of the integration process by holding weekly meetings with NISC project managers to take a deep dive review of current processes. These weekly meetings allow the subject matter experts the time and space to discuss, test, and work through the logistics of implementing an AMI system while tying the new AMI system to our current NISC billing software. A subset of the team provided analysis of AMI installation vendors and selected Allegiant Utility Services, LLC to provide meter installation services for water and electric meters. A huge part of a successful implementation includes frequent and accurate communication both to our internal and external customers. Part of the communication process was to create a FAQ AMI project page on our website for customers to find the most up to date information. In addition, at the request of the Commission, a presentation was provided to the City Council in October, outlining AMI and its benefits to the community and ERMU. The AMI implementation process has been a long journey, but well worth the wait as we build the foundation for future programs and services for our valued customers. • Mosaic Utilization — Research updates in Mosaic and find ways to utilize its resources We are currently using Mosaic on an as needed basis. With the implementation of MDMS and AMI, there will continue to be more data available to utilize reporting from Mosaic. We would still like to create some useful dashboards for some users to be able to have quick information available to them. Network Communications Plan Staff has been working to transition from radio to fiber communications and on supporting the growth of future facilities. We have coordinated with city staff to plan for expansion to support three wells and two water towers on the east half of Elk River. We have also been working with multiple vendors to design the best network for switching redundancies to allow for the uptime requirements of our operational technology. Installation of fiber is beginning this spring and is a multi -year process to install laterals to all identified sites. Page 2of2 125