Laserfiche WebLink
Elk River <br />Municipal Utilities <br />COMMISSION POLICY <br />Section: <br />Governance <br />Category: <br />Governance Policies <br />Policy Reference: <br />Policy Title: <br />G.2g4 <br />Dispute Resolution Committee Charter <br />PURPOSE: <br />The Dispute Resolution Committee exists to provide customers an alternative dispute resolution <br />option for circumstances which: require action beyond the authority assigned through the <br />Delegation to Management Policies; require policy creation, revision, or exception; have <br />exhausted the established utilities procedures and/or protocol; and involves customer protected <br />data for which the customer prefers addressing the issue through a meeting closed to the public. <br />For qualifying customer disputes, the Committee will provide: a fefmal an informal hearing in ft- <br />elose mee fi g accordance with Open Meeting Law allowing the customers to communicate the <br />concern; recess and reconvene as needed to conduct appropriate research and/or deliberate; <br />make a determination within parameters established through the Commission Policies and <br />within the authorities delegated through this policy; and report and/or make recommendations to <br />the Commission as required. <br />MEMBERSHIP: <br />The Committee shall be comprised of five members, three appointed annually and two which vary <br />with each dispute. The three members appointed annually shall include two Commissioners and <br />the General Manager. At no time shall there be a quorum of the Commission on the Committee. <br />The Committee shall also include the director and the manager most directly involved in the <br />dispute. <br />The Commission shall appoint Committee members annually following the Commission election <br />of officers during the March Regular Commission meeting. The Commission shall also appoint <br />the Committee Chair at that time. <br />ROLE OF THE COMMITTEE CHAIR: <br />The primary role of the Committee Chair is to run the Committee meetings. The Committee will <br />adhere to the Current edition of Robert's Rules of Order Newly Revised for all situations to <br />which they are applicable and are not inconsistent with ERMU's bylaws, policies, and any <br />Page 1 of 3 <br />