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Building Supervisor (Elk River YMCA) <br />YMCA of the North - Elk River, MN <br />Minnesota NonProfits - May 15, 2023 <br />1. Job Summary: The Building Supervisor is responsible for monitoring and. securing the safety of <br />YMCA facilities ensuring members and guests receive exceptional customer service. The incumbent <br />conducts walk-throughs and patrols the facility to preserve order anal protect property. 'ir'he <br />incumbent may assist in membership duties and respond to member questions and concerns. <br />2. Essential Functions: <br />* Tour the facility on a regular basis and complete building checklist. - Provide a high level of <br />service to members, guests, and program participants. <br />m Assist in monitoring membership desk activities such as cash handling, locker distribution, <br />merchandise inventory, and security procedures. <br />* Take the lead in problem solving building situations during the work shift, <br />Warn persons of rule infractions and evict violators from the building as necessary. <br />Serve as the point of contact with outside authorities for emergency or disturbances to <br />operations and safety. <br />Work hands-on at the membership desk as needed. <br />3. Relationships: This position reports to the Member Service Director who reports to the Branch <br />:Executive Director.. The incumbent interacts regularly with members, participants, and branch staff. <br />4, Qualifications: <br />Required <br />* Previous customer service experience <br />Demonstrated interpersonal communication and problem solving skills <br />® Willingness to work with people of diverse backgrounds <br />Preferred <br />m Knowledge of YMCA programs and services <br />5. Work Conditions: <br />® Ability to patrol the facility regularly <br />Ability to observe and provide personal assistance to others <br />Ability to respond to emergency situation in a calm: and efficient manner <br />Ability to work in a fast paced and changing environment <br />6. Additional Notes: This lob description represents the major functions of the position but is not <br />intended to be all. -inclusive. The incumbent is also responsible for taking direction from branch <br />leadership in completing projects or performing duties deeined necessary for the branch or <br />Association's success. Diversity, Equity and. Inclusion Pledge'rhe Y of the North is committed to <br />the work and everyday practices of eliminating disparities and eradicating; of unjust systems to <br />become a multicultural, anti -racist and ant'[ -oppressive organization. YMCA of the North team <br />members and volunteers must exemplify the association's mission, vision and values of caring, <br />equity, honesty, respect and .responsibility. The YMCA of the North continues to develop plazas and <br />strategies to ensure team members and volunteers reflect the demographics of the communities we <br />