6.1 ERMUSR 01-09-2024 - Laserfiche WebLink

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4r,;.Z, Elk Riv Municipal Utilities UTILITIES COMMISSION MEETING TO: FROM: ERMU Commission Tony Mauren — Governance & Communications Manager MEETING DATE: AGENDA ITEM NUMBER: January 9, 2024 6.1d SUBJECT: Staff Update ACTION REQUESTED: None DISCUSSION: • The January bill insert is the attached informational flyer about SmartHub's Auto Pay Program. • In addition to highlighting the bill insert topic, social media posts this month feature a variety of items including the commission meeting notice, holiday closures and garbage delays, as well as announcing the 2024 electric and water rates. • Communications staff is updating the website, forms, and processes for the residential and commercial rebate programs to be in line with the rebate management services provided by Frontier Energy. • Staff has coordinated a presentation for the Commission from Frontier Energy on the services they are providing to the Conservation Improvement Program as well as offering an opportunity to answer any questions. This presentation will serve as the Commission's Annual Orientation and is scheduled for 2:30 p.m. on Tuesday, March 12 in the Uppertown Conference Room, an hour prior to the regular meeting in the same room. Thank you for adding this to your schedule. • On January 3, representatives from the communications department and field staff met to begin the strategic plan initiative for enhancing the field services building through branding and decorative interior elements. The group reviewed three quotes, discussed overall direction, and options for the different spaces. This initiative is scheduled to be complete by the end of 2024. Office staff celebrated the holidays with a lunch on December 21. The group looks forward to this opportunity to enjoy each other's company every year! ATTACHMENTS: • Bill Insert — Smart Hub Auto Pay Program Page 1 of 1 77