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��i <br />Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />January 9, 2024 <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for December consisted of 114 customers, averaging 29 customers <br />per week over the 4-week period. <br />• ERMU red tag notification count for December under the Cold Weather Rule. <br />o Cycle 3 — 7 red tag notifications <br />o Cycle 4 — 11 red tag notifications <br />o Cycle 1— 20 red tag notifications and 1 disconnection <br />• The year-end process within National Information Solutions Cooperative's iVUE <br />software was a success. All fees have been updated for 2024. Rates for 2024 will be <br />updated for the February billing cycle which captures January usage. <br />• During the month of December 2023, the customer service team entered 50 payment <br />arrangements with customers. During December 2022 there were 74 payment <br />arrangements. <br />• Training that was scheduled with Star Energy for December 12, 2023, for the NOVA <br />Power Portal was postponed due to a software upgrade. Training will take place in <br />January 2024. All distributed energy interconnection applications will ultimately be <br />submitted through this portal. This application tracks and manages the application <br />process for the solar vendor, customer, and utility. <br />• Currently there are 11 active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• In the last 30 days, combined the level two charger located downtown and in the <br />parking lot in front of ERMU had 17 sessions and provided customers with 607 kWh of <br />green energy. <br />Page 1of2 <br />74 <br />