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1E)CAIT <br />WINTER <br />TREE TRIMMING <br />Each year, ERMU field staff and <br />contractors trim tree branches <br />to reduce the chances of <br />interference with power lines, <br />which can cause outages and <br />dangerous situations. <br />The work is typically done in <br />the winter, after the leaves <br />have fallen, because it is easier <br />to see the structure of each <br />branch and make minimal cuts. <br />The cold temperatures help <br />prevent diseases and parasites <br />from entering freshly cut limbs. <br />To learn more search "Tree <br />Trimming" at ERMUMN.COM. <br />recycle <br />coach <br />Safety Tips to Protect Against Utility Scams <br />Utility scammers work year-round, although the Better <br />Business Bureau reports that most scam -related activity <br />occurs in peak winter and summer months when <br />homeowners rely on heat or air conditioning. Scammers <br />may act via telephone, email, or even in person. Knowing <br />the official processes and procedures that ERMU follows <br />when working with customers will give you confidence <br />that your account is being appropriately managed and i <br />that your information is secure. Protect yourself with these tips and reminders: <br />► ERMU does not do immediate disconnections. Before disconnecting any service, we Will <br />mail letters, send automated phone calls, and discuss payment arrangements. We do not <br />disconnect during evening hours or on weekends. <br />► An ERMU representative will never ask you to verbally provide banking information. All <br />payments over the phone occur on an automated line, using your keypad. <br />► ERMU does not accept gift cards or prepaid debit cards for bill payment. Instructions to pay <br />by prepaid debit or wire transfer are a red flag. <br />► Do not rely on Caller ID, even if it shows the name of your utility company. Scammers can <br />"spoof' line identification to make it appear as though the call is originating from ERMU. <br />► Delete all suspicious emails that demand immediate verification of personal information. Do <br />not click on any included links. <br />► Set up a SmartHub account for the ability to confirm your account status 24/7. <br />► Any contact that is proven to be a scam should be reported to the police. <br />► Remember, if you receive a phone call and you're unsure whether you are talking to an actual <br />ERMU representative, hang up and call 763.441.2020. <br />ERMU Recognized as Smart Energy Provider <br />DOWNLOAD <br />ERMU joins less than 100 public power utilities nationwide <br />SMART <br />RECYCLE COACH <br />in earning a Smart Energy Provider (SEP) designation from <br />Do you find yourself always <br />the American Public Power Association (APPA). This honor <br />ENERGY <br />@ <br />wondering when your recycling <br />recognizes ERMU's commitment to and proficiency in <br />PROVIDER <br />gets collected or what items <br />initiatives that support the goal of providing safe, reliable, <br />American Public Power Association <br />are recyclable? Get answers <br />low-cost, and sustainable electric service. Kris Sellstrom, <br />by downloading the Recycle <br />chair of APPA's Energy Innovation Committee, presented the designations on November 13 in <br />Coach app today. <br />San Antonio, Texas during APPA's annual Customer Connections <br />Conference. <br />The Recycle Coach app is a <br />The SEP designation, which lasts for two years (December 1, 2023 to November 30, 2025), <br />handy suite of tools provided <br />recognizes public power utilities for demonstrating leading practices in four key disciplines: <br />by the City Elk River that will <br />make you a pro-recycler! <br />smart energy program structure; energy efficiency and distributed energy resources programs; <br />environmental and sustainability initiatives; and customer experience. This is the third time <br />ERMU has earned this recognition. <br />WE WELCOME YOUR QUESTIONS AND COMMENTS: ERMUMN.COM 1 763.441.2020 <br />185 <br />