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Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />December 12, 2023 <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />Office walk-in traffic for November consisted of 109 customers, averaging 27 customers per week <br />over the 4-week period. <br />• ERMU red tag notification count for November under the Cold Weather Rule. <br />o Cycle 2 — <br />8 red tag notifications <br />o Cycle 3 — <br />7 red tag notifications <br />o Cycle 4 — <br />11 red tag notifications <br />o Cycle 1— 20 red tag notifications and 1 disconnection <br />o Cycle 2 - 10 red tag notifications <br />• The administration director and billing specialist have started the year-end training with our <br />software provider National Information Solutions Cooperative. <br />• During the month of November 2023, the customer service team entered 65 payment <br />arrangements with customers. During November 2022 there were 104 payment arrangements. <br />• Training is scheduled with Star Energy on December 12 for the NOVA Power Portal, being <br />deployed January 1, 2024. All distributed energy interconnection applications will be submitted <br />through this portal, which tracks and manages the application process for the solar vendor, <br />customer, and utility. <br />• Currently there are 12 active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br />• In the last 30 days, combined the level two charger located downtown and in the parking lot in <br />front of ERMU had 42 sessions and provided customers with 677kWh of green energy. <br />Page IofI <br />