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Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Governance & Communications Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />November 14, 2023 <br />6.01d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• There are two bill inserts being sent in November. The first going to all accounts is the <br />Customer Privacy Notice which is required to be sent out annually and explains how we <br />collect and protect personal information. All customers will also receive the flyer <br />announcing the Advanced Metering Infrastructure (AMI) project. The one-third page <br />flyer is intended to make customers aware of the project and direct them to <br />informational article on our website. This will be the central source for all customers to <br />learn details and track the progress of the work. <br />In addition to highlighting the bill inserts, social media posts this month feature a variety <br />of topics including staffs participation in the Day of the Dozers event, the Downtown Elk <br />River Trick or Treat event, a Kid's Guide to Saving Energy, reducing phantom energy <br />load, Daylight Saving Time, and the benefits of low -flow showerheads. There are also <br />announcements for the commission meeting, hydrant flushing, and the Veterans Day <br />closure. <br />• The governance & communications manager and legal staff attended American Public <br />Power Association's Legal & Regulatory Conference, October 15-18, in Seattle, WA. This <br />highly informative conference provided sessions on parliamentary procedure, crisis <br />communications, First Amendment rights within social media, establishing reasonable <br />rates, environmental justice, federal government action, employment law, customer <br />privacy, and ethics. Staff would like to express their appreciation for the Commission <br />making this beneficial training opportunity possible. <br />• The Communications & Administrative Coordinator will be attending the American <br />Public Power Association's Customer Connection Conference in San Antonio, November <br />12-15, 2023. <br />Page Iof2 <br />138 <br />