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Verbatims on Why NPS Score is Given <br />Respondents were asked why they gave ERMU a particular NPS score (promoter or detractor). A <br />significant 77 respondents wrote positive comments. Their full responses for Q3 2023 are at the end of <br />the report, but common responses were: <br />NumberPositive <br />or <br />Typical Response <br />Negative <br />Responsesof <br />77 <br />No problems, <br />Positive <br />--Like service <br />satisfied <br />--Rates are fair <br />--Well managed <br />--Easy to work with <br />--Customer service is great <br />0 <br />Only choice <br />Neutral <br />--No other choice <br />--It's just a fact which makes this question <br />irrelevant <br />z. 2 <br />Expensive <br />Negative <br />--High cost of rates, fees, customer charge <br />--Taxes too high <br />5 <br />Only choice <br />Negative <br />--Wish there were more options and competition <br />Other comments: <br />--Work crews are professional <br />--Appreciate payment flexibility on my overdue bill <br />--A negative customer service experience <br />--Water was purple for a week <br />All verbatims for this question are at the end of the report. <br />E3 <br />113 <br />