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Data Collection <br />The Q3 2023 survey included 1,250 mailed surveys to ERMU customers and 1,250 emailed surveys to <br />ERMU customers. Both mail and email surveys were sent on September 19, 2023, and data collection <br />was closed on October 19, 2023. 123 mail responses were received, and 173 email responses were <br />received. In total, 296 responses were received (mail and email), at an overall 11.8% response rate (and <br />are statistically valid at a 95% confidence level to within +/- 5.7%). This is considered an above average <br />response rate for this type of survey. Data collection is summarized below: <br />Medium Sent Returned Response rate <br />Email 1185 173 14.6% <br />Mail 1250 123 9.8% <br />Total 2435 296 12.2% <br />3 <br />a <br />