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Rating of ERMU's Value for the Money moderately high <br />Customers were asked to rate ERMU's value for the money on a scale of 1 to 10, where 10 is high value <br />and 1 is low value. Their responses are shown in the chart below. The average score for Q3 2023 was <br />7.2, down slightly from 7.4 in Q1 2023, but still moderately high. The satisfaction trend for value is, <br />however, decreasing. <br />7.8 7.7 <br />7.7 <br />7.6 <br />7.5 <br />7.4 <br />7.3 <br />7.2 <br />7.1 <br />7 <br />6.9 <br />Q1, 2022 <br />Rating of ERMU's Value for the Money <br />1 = low value and 10 = high value <br />Average score <br />7.4 <br />Q3, 2022 Q1, 2023 <br />� Average Score ......••• Linear (Average Score) <br />7.2 <br />Q3, 2023 <br />Verbatims on "Value for the Money" <br />Respondents were asked why they gave this rating around value for the money. Responses were mixed. <br />While many said rates were too high, a significant number of respondents said they honestly didn't <br />know how to evaluate the cost or thought rates were reasonable. <br />M L& <br />1111111 <br />18 <br />Rates too high <br />Negative <br />--Prices high <br />--Expensive <br />--Spending too much on buildings <br />10 <br />Not sure how to assess <br />Neutral <br />--Not sure what constitutes good value <br />value <br />--Can't compare <br />--It's not a competitive service <br />9 <br />Rates are reasonable <br />Positive <br />--Seems competitive <br />--Reasonable <br />--Great value <br />15 <br />120 <br />