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Chair Dietz asked if the customer service staff is receiving complaints from customers <br />about high bills. <br />Mr. Hanson shared that he had not heard of any but added that most customers have not <br />received billing for their July usage. <br />Moved by Commissioner Westgaard and seconded by Commissioner Bell to receive the <br />June 2023 Financial Report. Motion carried 5-0. <br />5.2 2023 Second Quarter Delinquent Items <br />Mr. Hanson presented the second quarter delinquent items for 2023, providing <br />background and description on the four collections methods. <br />Mr. Hanson noted that the large write off amount in the second quarter was due in part <br />to two commercial accounts, which made up over half the total, reaching the six -year limit <br />for collections established by the State. <br />There was discussion about the six -year statute of limitation for collection efforts. <br />Chair Dietz asked if one of the residential items listed at $1,600 was for one month of <br />usage. <br />Mr. Hanson clarified that it was not for a single month. There was discussion. <br />Moved by Commissioner Zerwas and seconded by Commissioner Stewart to approve the <br />2023 second quarter delinquent items submitted. Motion carried 5-0. <br />5.3 2024 Annual Business Plan: Travel & Training Budget; Dues & Subscriptions - Fees Budget <br />Mr. Hanson presented the Travel & Training and Dues & Subscription - Fees portion of the <br />Annual Business Plan for commission review in August in preparation for approval of the <br />complete plan in December. <br />He noted there is a 5% increase in the travel & training budget stemming from <br />conversation at the previous month's meeting about increased conference participation <br />opportunities for commissioners as well as the addition of the Xylem Reach Conference to <br />prepare staff for the implementation of Advanced Metering Infrastructure (AMI). <br />Mr. Hanson explained that the dues & subscription budget shows a 10% decrease from <br />the prior year because in 2022 the Commission was planning to bond for AMI equipment <br />and installation, but since that time has decided to utilize reserve funds from water <br />department which will be repaid. Mr. Hanson explained that if you remove bonding from <br />the calculation, the 2024 budget has a 4% increase, due mostly to IT maintenance for AMI. <br />Elk River Municipal Utilities Commission Meeting Minutes <br />August 8, 2023 <br />Page 4 <br />