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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Administrations Director <br />MEETING DATE: AGENDA ITEM NUMBER: <br /> September 12, 2023 6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />Office walk-in traffic forAugustconsistedof 155customers, averaging37 customers per week <br />over the 4-week period. <br /> ERMU disconnections for the month of August <br />o Cycle 2 – 14 disconnections <br />o Cycle 3 – 12 disconnections and 1 red tag <br />o Cycle 4 – 5 disconnections <br />o Cycle 1 – 17 disconnections <br />o Cycle 2 - 13 disconnections <br /> Currently there are 3 active residential solar photovoltaic projects planned or under <br />construction in the ERMU service territory. <br /> Staff has been working with STAR Energy Services on creating and revising ERMU’s Distributed <br />Energy Resources as part of the set-up process to use their Nova Power Portal. <br /> During the month of September 2023, HydroCorp will be mailing final notices to residents who <br />have not scheduled their free backflow prevention test. Residents have until the end of <br />September to avoid potential disconnection of water service or fine. <br /> The administrations director has gathered and sent contact information to Q Market Research <br />for the next round of the customer satisfaction survey. They estimate we will receive the report <br />by late October. <br /> In the last 30 days the level two chargers located downtown and in the parking lot in front of <br />ERMU had a combined 45 sessions, providing customers with 655 kWh of green energy. <br /> The first cycle of assessment letters will be mailed the week of September 15. Subsequent cycle <br />letters will be mailed in the following weeks with a deadline of the beginning of November. Our <br />credits and collections specialist puts a lot of time into researching property owners to ensure <br />adequate notice is given. <br /> The administrations director and the billing specialist (along with others within the organization) <br />will be traveling to the National Information Solutions Cooperative’s Member Information <br />Conference in Denver, CO the week of September 17. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />88 <br />