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Performance Measures & Goals for 2024 <br />Division: lAdministration <br />Completed b Tina Allard, City Clerk <br />Performance Measure <br />2020 Actual <br />2021 Actual <br />2022 Actual <br />2023 Estimated <br />2023 YTD <br />2024 Projected <br />Licenses/permits issued <br />242 <br />222 <br />205 <br />240 <br />201 <br />245 <br />Scanned pages into digital system <br />98,975 <br />91,100 <br />92,838 <br />75,000 <br />20,099 <br />70 000 <br />Volume of paper records eliminated <br />1 116 cubic feet <br />68 cubic feet <br />41 <br />23 <br />21 <br />30 <br />1 cubic foot = 1 banker box <br />Division Goal <br />Goal Objective/Task <br />Review and update personnel and operating policies. Ensure fair and equitable processes. Provide <br />Foster trust and transparency <br />effective communication channels. Set and uphold standards and expectations. Identify and provide <br />leadership and management training. <br />Enhance customer service <br />Timely responses to resident and elected/appointed official communication. Organization -wide customer <br />service focus and training. <br />City Council and Commission Support <br />Prepare meeting agendas/staff reports/minutes for City Council and Commission meetings. Research and <br />provide Council guidance for policy and resident questions. <br />Maintain/enhance organization -wide morale, <br />Review and update personnel and operating policies. Ensure fair and equitable processes. Provide <br />professionalism, leadership <br />effective communication channels. Set and uphold standards and expectations. Identify and provide <br />leadership and management training. <br />Efficient and effective general management of all city <br />Advise City Council on matters affecting operation of city government. Monitoring and responding to citizen <br />operations and intergovernmental relations <br />concerns. Effective communication and collaboration with other governmental agencies. <br />