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Performance Measures & Goals for 2024 <br />Division: Information Technology <br />Completed b Seth Calvin <br />Performance Measure <br />2020 Actual <br />2021 Actual <br />2022 Actual <br />2023 Estimated <br />2023 YTD <br />2024 Projected <br />Physical Servers <br />10 <br />11 <br />11 <br />11 <br />11 <br />11 <br />Virtual Servers <br />44 <br />44 <br />31 <br />32 <br />32 <br />32 <br />Computers <br />264 <br />267 <br />264 <br />267 <br />264 <br />270 <br />Desk Phones <br />300 <br />305 <br />310 <br />94 <br />94 <br />94 <br />Cell Phones <br />78 <br />80 <br />87 <br />93 <br />89 <br />95 <br />Data Cards <br />53 <br />53 <br />41 <br />41 <br />41 <br />45 <br />Security Cameras <br />125 <br />140 <br />121 <br />125 <br />121 <br />130 <br />Wireless Access Points <br />42 <br />44 <br />50 <br />55 <br />51 <br />60 <br />Support Tickets <br />967 <br />908 <br />910 <br />900 <br />424 <br />880 <br />Division Goal <br />Goal Objective/Task <br />Improve security processes <br />Secure our data and systems against malicious intent. <br />Maintain network reliability <br />Trained staff, updated systems, system redundancy <br />Ensure network security/recovery <br />Policy updates, business continuity, disaster recovery, incident response <br />Create staff efficiencies through technology and <br />improve customer/user experience <br />Research and implement new technology and systems to meet service needs. Migrate files to the cloud. <br />