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The Utilities will promptly investigate harassment complaints as appropriate, and take <br />other appropriate action. Any person who is found to have committed prohibited <br />harassment will be subject to corrective action up to and including termination. <br />Confidentiality — No Retaliation <br />The Utilities will strive to protect the confidentiality of information the Utilities receives <br />pursuant to this policy to the extent feasible and to the extent permitted by law. <br />Retaliation against any individual for making a good faith complaint under this policy, for <br />opposing harassment, or for participating in an investigation of any claim regarding <br />harassment or inappropriate behavior is strictly prohibited. <br />If you feel that you have experienced such retaliation, you should follow the Reporting <br />Procedure outlined in this policy. <br />Questions About This Policy <br />Any questions about this policy or any related matter should be referred to the Human <br />Resources Representative or any Utilities manager or Director. <br />6. BUSINESS CONDUCT <br />In accepting employment with the Utilities, employees become its representatives to the <br />public and are responsible for assisting and serving the customers for whom they work. <br />An employee's primary responsibility is to serve the customers of Elk River Municipal <br />Utilities. The values of Elk River Municipal Utilities - ethics, open and honest <br />communication, maintaining a positive workplace for employees, and serving customers — <br />must guide our daily business activities. We strive for and take individual responsibility <br />for ethical behavior — not only because it is the right thing to do, but also because it is a <br />fundamental value in public services. <br />Unacceptable conduct consists of any act or omission that, in the business judgment of Elk <br />River Municipal Utilities, significantly departs from expected standards of behavior <br />affecting the workplace. Some examples of unacceptable conduct include, but are not <br />limited to: <br />l . Not performing assigned duties to the best of the employee's ability at all times. <br />2. Not rendering prompt and courteous service to customers and the public at all times. <br />3. Not maintaining courtesy and professionalism towards other employees. <br />4. Unauthorized possession of Utilities property. <br />5. Falsifying timekeeping records or any other Utilities records. <br />6. Violating the Utilities' work rules regarding alcohol and illegal drugs. <br />7. Violating the Utilities' rules regarding Electronic Communications. <br />8. Fighting or threatening violence in the workplace. <br />8 <br />June 2023 <br />61847929v4 <br />0 <br />