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Verbatims on Why NPS Score is Given <br />Respondents were asked why they gave ERMU a particular NPS score (promoter or detractor). A <br />significant 48 respondents wrote positive comments. Their full responses for Q1 2023 are at the end of <br />the report, but common responses were: <br />NumberP.Response <br />Negative <br />Responsesof <br />48 <br />No problems, <br />Positive <br />--Like service <br />satisfied <br />--Rates are reasonable <br />--We've never had a problem <br />19 <br />Expensive <br />Negative <br />--High cost of rates, fees <br />19 <br />Only choice, <br />Negative or <br />--No other choice <br />monopoly <br />Neutral <br />All verbatims for this question are at the end of the report. <br />