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ERMU Q1 2023 Actual Survey <br />MEW River Munklpal WWes(ERMUI, a kq priority Is the satlafi kn& our elec4lc and water customers <br />Vou have been ,-Manly selxtetl to give feedback. Vour response is important antl helps us pov�tle exceptional <br />service and vaWe to you. <br />You caned Rcodereari sreenfine!Gomht[p://wrveys.9merkeneseanh.mns/s3/ERMUQ123 <br />as[an tltis 4R rode witlr you smartpfane- 0 , <br />Please return this survey by Monday, April to, in the postage paid envelope. <br />L First, please rate your Level of w0sfaaied with ERMU in the following areas tcheck the appvptate <br />eat <br />wise <br />Cmpl�r kbsal Su+MN[ Se�etl m, �Nl hkstly <br />SisfiN 5ffisfirD Sbsfiei Gssisfiei CisffisfiM Crs;afisfi� <br />Ca�d°�' <br />Ois;fi� <br />Theease of cbvg busirress with <br />ERMU <br />❑ ❑ ❑ ❑ ❑ ❑ <br />❑ <br />Tte reliability a( the power. <br />water. aM other zervlces �rou <br />ve f— ERMU <br />❑ ❑ ❑ ❑ ❑ ❑ <br />ERMU'se8artstoba <br />enviran,eapa8y mendy <br />❑ ❑ ❑ ❑ ❑ ❑ <br />❑ <br />CRMUseflyd cyrebate <br />programs <br />❑ ❑ ❑ ❑ ❑ ❑ <br />❑ <br />ERMU as a utility provider overall <br />❑ ❑ f] ❑ ❑ ❑ <br />❑ <br />Why did you give these mengs? <br />a How Likely is It that you would <br />recommend ERMU as an skwtrk and water utility provider? <br />Pkase wcle: (rwtaldl likdy) 0 1 2 3 4 5 6 7 8 9 10 (mdenely l9ody) <br />Why did you gve this rating? <br />Please see other side! <br />END OF Q1 2023 REPORT <br />32 <br />3. please rate ERMU's efforts to be involved In the community: <br />Paaseckcleanumber. (band—) 1 2 3 4 5 6 7 8 9 10 (hgh invalvertanQ <br />¢ Have you tanmNtaled with ERMU In the past = months? <br />❑Yes ❑w <br />If yes, hawsaWfiad was tau with le on1 <br />Pleasecirclearupt— OyNydcsarded) 1 2 3 4 5 6 7 8 9 10 (hightysathfied) <br />Why did you give 8Ys rating? <br />6 How woud you Uka ERMU to communicate with you? (check lop 3) <br />❑ ERMU—bete ❑ 5odalrtieKv'Iwhich do you useir <br />❑ Onstama newsletter <br />❑ t«y aw ❑ Texl(reto—a Hya Yahtel <br />❑ live chat Not corranfNa✓a3adel ❑ <br />6 Please rateyour Wal of satisfaction with ERMU staff: <br />Please ckdea numbs. (besets( d.) 1 2 3 4 5 6 7 8 9 10 (highsatisf time) <br />Why tlitl you give Ors rating? <br />7. Please rate ERMU's value for the moray: <br />Please ck Yea number. (leave.) 1 2 3 4 5 6 7 8 9 10 fthvaba) <br />Why tlitl you give rating <br />8. Please tall us a l8tia about yourself: <br />Agc: ❑ 1&34 ❑ 35-49 ❑ 50-64 ❑ 65t <br />9. Would you Uke ERMU to contact you regarding yore tomnards In the survey? <br />Yes ❑ Np ❑ <br />Hves, please provide your name. em'ii4 antl phone number. <br />Final Las[ <br />Nana Naas <br />Adders Phalle Nudcr❑❑❑ - ❑❑❑ - ❑❑❑❑ <br />107 <br />