Laserfiche WebLink
Communication Experience with ERMU Past 12 Months <br />The communications experience has been rated high for past year. <br />In Q1, 2023, 102 respondents say they have communicated with ERMU in the past 12 months. <br />If customers had interacted, they were asked to rate their satisfaction with the interaction on a scale of <br />1 to 10, where 10 is satisfied and 1 is dissatisfied. Their responses are shown in the chart below. In Q1 <br />2023, the average interaction score was 8.3 out of 10. This compares to the average interaction score in <br />Q1 2022 of 8.2 and in Q3 2022 of 8.5. <br />Rating of Satisfaction with ERMU Communications <br />1 = Dissatisfied and 10 = Satisfied <br />Q1 2023 <br />% of total per number <br />60.0% 51.0% <br />50.0% <br />40.0% <br />30.0% <br />20.0% 13.7% 13.7% <br />10.0% 4.9% 2.9% 2.9% 0.0/o 0 5 9 1.0% 3.9 , , <br />0.0% <br />1 2 3 4 5 6 7 8 9 10 <br />■ Q1, 2023 <br />Verbatims on Interaction with ERMU <br />Respondents were asked to describe their interaction with ERMU. About 2/3 of verbatim comments <br />were positive and 1/3 were negative. <br />P*Serviceprompt <br />and <br />Positive <br />--Super nice <br />helpful <br />--Helpful <br />--Great customer service <br />16 <br />Not satisfied with <br />Negative <br />--Poor customer service <br />service <br />--Garbage pickup unreliable <br />--Garbage can too small <br />--Billing confusion or unresolved issue <br />--Rude <br />--Rising cost of energy <br />10 <br />100 <br />