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complaints about trash service. Q Market Research did note that many respondents from this <br />distribution were ages 50-64, a group who is sensitive to the prospects of shouldering inflation <br />and in helping their children establish careers and homes. Q Market Research also shared that <br />they are seeing a reduction in NPS for all utilities they study. <br />FINANCIAL IMPACT: <br />$4,625 for this distribution and analysis of surveys, a budgeted item. <br />ATTACHMENTS: <br />• Customer Satisfaction Survey Report — Q1— 2023 <br />Page 2of2 <br />