1.6 ERMUSR 05-09-2023 - Laserfiche WebLink

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In February of 2020, management conducted a disaster recovery tabletop exercise to assess our preparedness for a tornado. This drill ended up preparing us for the start of COVID-19 protocols a month later, with ERMU staff needing to find innovative ways to continue to provide utility services throughout our community. We still need to finalize our formal disaster recovery plan and continue to practice for these events on an annual basis. We remain diligent in safeguarding the utilities by implementing cyber security best practices and preparing to be ready for any potential threats. ERMU takes safety very seriously. Over the three-year review period, employees maintained a consistent record of safe operation. During our monthly training courses, daily tailgate meetings, and on -site job briefings, working safely is on every employee's mind. All new employees are required to go through our initial safety training as part of their on -boarding process. All incidents and near misses are discussed to make everyone aware of the hazard and to determine steps to prevent a similar incident in the future. The Safety Training Workgroup was established in 2019 to provide perspective from all departments with the goal of enhancing our culture of safety. ERMU is committed to workforce development. Throughout the company, employees are encouraged to network with others in our industry by attending seminars, conferences, job - related training, etc., so they can keep up to date on standards and best practices within the industry. Leadership training is provided to all employees to help with the development of those skills, regardless of their position. This type of development contributes to why ERMU has such exceptional employees. We could not have received this award without our employees being deeply committed to doing such a remarkable job. ERMU is dedicated to continuous system improvement. We continue to focus on improving our facilities by performing constant inspections, maintenance of equipment, and replacement of aging infrastructure. ERMU continuously reviews and assesses system performance to help us determine future projects and scope. ERMU maintains a comprehensive long-term capital project plan to identify our needs well into the future. Budget planning is conducted annually and presented to the Commission for approval. We perform cost of service studies every five years to preserve the financial health of the utilities along with maintaining adequate financial reserves to mitigate risk. The staff at ERMU is proud to serve its community and keep it powered up every day. We are always looking for ways to improve and achieve the best possible results for our customers by providing reliable service at competitive rates. Page 2of2 9