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5.2 2022 Fourth Quarter Delinquent Items <br />Ms. Karpinski presented the 2022 Fourth Quarter Delinquent items, explaining that <br />assessments are lower than prior year and commended the customer service staff for their <br />work on keeping customers current. She added that the increase to write offs was mainly due <br />to accounts reaching the six -year limit on the Revenue Recapture program. <br />Chair Dietz asked if the amounts shown have had the deposit deducted. Staff confirmed that <br />they had. <br />Chair Dietz asked if staff would consider increasing the deposit on apartments. <br />Ms. Youngs responded that would be a Commission decision. <br />Mr. Hanson suggested waiting to look at increasing deposits as the amounts are likely tied to <br />the unusual circumstances of a shut-off moratorium during the COVID-19 pandemic. <br />Commissioner Westgaard stated that he shared Mr. Hanson's perspective. <br />There was discussion about the Revenue Recapture program. <br />Moved by Commissioner Westgaard and seconded by Commissioner Stewart to approve <br />the 2022 fourth quarter delinquent items submitted. Motion carried 5-0. <br />5.3 Strategic Plan and 2022 Annual Business Plan Results <br />Mr. Hanson presented his memo on the Strategic Plan for the Utilities explaining it is <br />structured around ERMU's guiding principles. Mr. Hanson then provided background on how <br />the planning process leads to the creation of the dashboard of projects that staff pursues for <br />the year. <br />Mr. Hanson also sought Commission feedback as to whether this presentation of highlights <br />from the dashboard served the needs of the Commission. <br />Staff then presented their items from the Highlights, Challenges, and Results from the 2022 <br />Strategic Plan Initiatives attachment. <br />Regarding Ms. Youngs' presentation of the live chat feature, Commissioner Stewart asked if <br />the service would be available outside of normal businesses hours. Ms. Youngs responded <br />that the feature would not. <br />Mr. Hanson then presented the business plan and asked the Commission if they felt they are <br />receiving the information they need to govern effectively. <br />Elk River Municipal Utilities Commission Meeting Minutes <br />February 14, 2023 <br />Page 4 <br />