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��i <br />Elk River <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Tony Mauren — Executive Administrative Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />January 10, 2023 <br />6.1e <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• The bill insert for January 2023 provides customers with information about SmartHub, <br />our secure account management and payment tool that can be accessed through our <br />website or on the SmartHub app. The QR code on the flyer brings customers to their <br />phone's app store if they would like to download the app. We are also offering <br />customers who register for auto payment a $5 credit on their bill. <br />• Social media posts for the month cover topics such as the SmartHub and Recycling <br />Coach apps. Announcements included holiday closures and the commission meeting. <br />• The featured social media post this month introduces customers to Curt A., our new <br />Inventory & Procurement Assistant. It is a well known fact in the communications <br />department that the community really appreciates seeing the names and faces of the <br />people that help provide their services and this is another great chance to do that. <br />• On December 14, the executive administrative manager participated in a meeting of the <br />Records Retention Task Force. The group's mission is to formulate and recommend a <br />standardized retention schedule for use by all cities in the State of Minnesota. Being <br />part of this task force deepens an understanding of effective records management. <br />• We hosted a trainer from the State of Minnesota to cover the topic of workplace <br />violence. The feedback from staff was positive and the trainer gave us much to consider <br />as far as our processes and procedures for keeping people safe. <br />• The executive administrative manager has been in contact with vendors who may be <br />able to assist with the dashboard initiative aimed at bringing display options to our <br />lobby. These will promote ERMU's programs, history, and achievements. <br />ATTACHMENTS: <br />• Bill Insert — SmartHub <br />Page 1 of 1 <br />106 <br />