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�i <br />Elk River --�- <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Administrations Director <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />February 14, 2023 <br />6.1b <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for January consisted of 85 customers, averaging 22 customers per <br />week over the 4-week period. <br />• ERMU red tag notification count for January under the Cold Weather Rule. <br />o Cycle 3 — 23 red tag notifications <br />o Cycle 4 — 10 red tag notifications and six disconnections <br />o Cycle 1— 44 red tag notifications and three disconnections <br />• During the month of January 2023, the customer service team entered 69 payment <br />arrangements with customers. During January 2022 there were 44 payment <br />arrangements. <br />• We received over 150 applications for the open customer service representative <br />position. During the week of February 6, we will have second round interviews with the <br />final candidates. <br />• 2023 rates and fees have been updated within the National Information Solutions <br />Cooperative software with the first billing taking place February 1, 2023. One exception <br />is the 2023 garbage rate increase for 32 gallon bi-weekly service from $5.30 to $7.45. <br />This update will take place in the March 8, 2023, billing. <br />Page 1 of 1 <br />100 <br />