5.7 SR 01-03-2023 - Laserfiche WebLink

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B6. Affordability and Digital Literacy Assistante and Accessibility Programs forTekstar/Arvig sub5cribers can be found at https://arvi�.net/assistancepro�rarns The applicant i5 an ETC, therefore pra�ides Lifeline benefitf for broadband and �elephone� service customers for those who are eligi�le. Lifeline is a fet�eral program dedicated to making Internet and Telephone service more affordable for iow-income households providing eligible consumers a monthly discount af up to $9.25. Consumers I'r�ing on Tri�al lands are eligible for an enhanced discount of up to $34.25 per month. Customers who are eligible for Lifeline, SNAP, Medicaid, Federal public Housing Assistanee, 551, or WIC are also eligibfe for the Affordable Cannectivity Program, a long-term program that will replace the Emergency Broadband Benefit Prograrn (EBB) that provides discounts today. The Affordable Connectiuity Program provides a discaunt af up to $30 per eligible household on your internet service and up to $75 per el'rgible househald on Tribal lands. The Tekstar/Arvig Internet Education Assistance Program also provides householt�s with a discount of $10 on the internet plan of their choice as long as they partitipate in the National School Lunch Program annually and enroll in AutoPay agreeing to reteive their billing statement �ia emaiL This program is currently available if the hausehold is partitipating in the Lifeline and EBB programs. The Minnesota Telephone AssiStan�e Program is also a�ailable where low-income eEigible participants are provided monthly telephone service discounts on one landline or wireless telephane per household. Tekstar/Arvig does advertise these assistante programs and they are typically discussec� with current and potential custorners as they are available as a standard for all existing and new Tekstar/Arvig subscribers and hauseholds. At the time new service is requested, inquirieS are made regarding any need far assistance programs. For additionai infarmation, details, web[inks to farms and applicat�ons regarding participation and individual assistance, please refier to the following website: htt s: arvi .net assistance ro rams Di�ital LiteracV 7ekstar/Arvig has well-established suppart methanisms to facilitate, increase, and improue digital literacy throughout their service #erritories including training and technical support assistance actively a�ailable �ia Arvig.net. Se�eral haw-to technicaf support �ideos are also available for re�iew and accessible via YouTube at https:f/www.vautube.comJuser/ArvigHQ. Technical support and training promotional materials are a�ailable on an an-going basis through Arvig's social media pages, newsletter articles ar�d blog. Examples of articles intlude internet applications, security, and instructional documentation on how to surF the net . In addition, frontltne staff are always available to pro�ide li�e customer care via telephone, chat, email, and by appointment. New customers are encauraged to chat, call, and email us far technical support and one-one walk-through fior assistance. B7. Community Suppvrt In#ormation Letters of engagement and community support from the City of Elk Ri�er and Superintendent of Elk River Schools {Qr. Bittman} are attached. No other in-kind, contribution of funds, easements, permissions ta use public property, or other financial assistante is anticipated at this time.