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Rat�ng of ERMU's Vah.je for the Money <br />Customers were asked to rate ERMU's value for the money on a scale of I to 10, where 10 is high value <br />and I is low value. Their responses are shown in the chart below. The average value score in Q1 2022 <br />was 7.7. The average score for Q3 2022 was 7.4. <br />Rating of ERMU's Value for the Money <br />1 = low value and 10 = high value <br />Q.1. 2022 vs. Q,3 2022 (nurnber giving each response) <br />30 <br />25 2324 <br />20 is <br />15 14 <br />15 12 <br />9 9 <br />10 7 <br />5 3 3 3 5 2 3 4 4 5 NNNNNN <br />0 0 1111 0 111 IIIIIIIIIIIIIIIIII uuuuuuuiui 111 <br />1 2 3 A 5 6 7 8 9 10 <br />iiiiQ12022 lunQ32022 <br />Verbat�rns or) "Vah.je for -the Money" <br />Respondents were asked why they gave this rating for value for the money. The written responses for <br />Q3 2022 were largely critical of what they perceive as high costs. <br />14 <br />106 <br />