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�i <br />Elk River --�- <br />Municipal Utilities UTILITIES COMMISSION MEETING <br />TO: <br />FROM: <br />ERMU Commission <br />Sara Youngs —Customer Service Manager <br />MEETING DATE: <br />AGENDA ITEM NUMBER: <br />November 8, 2022 <br />6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br />• Office walk-in traffic for October consisted of 82 customers, averaging 20.5 customers per <br />week over the 4-week period. <br />• ERMU red tag notification count for October under the Cold Weather Rule. <br />o Cycle 3 —15 red tags <br />o Cycle 4 —15 red tags <br />o Cycle 1— 36 red tags <br />• Our credit & collections specialist ran the processes to separate the assessable amounts <br />from all applicable accounts. Our accounting department then prepared the final <br />spreadsheets with those amounts for presentation in the commission packet and to be <br />sent to the city. This process really is a collaborative effort every year! <br />• The customer service manager will be attending the American Public Power <br />Association's Customer Connection Conference in Minneapolis, November 13-16, 2022. <br />Page 1 of 1 <br />151 <br />