Laserfiche WebLink
UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />October 11, 2022 6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> Office walk-in traffic for September consisted of 71 customers, averaging 18 customers <br />per week over the 4-week period. <br /> ERMU disconnects for September – as of October 6th – consisted of: <br />o Cycle 3 – 24disconnects <br />o Cycle 4 – 14disconnects <br />o Cycle 1 – 20 disconnects <br />o Cycle 2 – 8 disconnects <br /> <br /> The customer Service Manager attended the National Information Solutions <br />Cooperative (NISC) Member Information Conference. The conference provided the <br />opportunity to learn more about the NISC software and work with other NISC users on <br />best practices. <br /> <br /> Our billing specialist sent out an email and/or letter to all irrigation accounts reminding <br />them to remove their irrigation meter and submit their final irrigation reads for the <br />season. This is part of a new process that was created earlier this year to better <br />streamline communication with irrigation contractors. <br /> <br /> Our credit and collections specialist compiled the final cycle of assessment letters and <br />they have been sent out. The due date for assessment payments is November 1. <br /> <br /> The Cold Weather Rule went into effect on October 1, 2022, and will expire on April 30, <br />2023. <br /> <br /> To comply with the City of Otsego Ordinance 2022-08 – Electric Franchise Ordinance all <br />Otsego ERMU residential and commercial customer accounts have been updated to <br />reflect the additional franchise fee. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />97 <br /> <br />