6.1f ERMUSR 09-13-2022 - Laserfiche WebLink

Home Browse Search

______________________________________________________________________________ Page 1 of 1 UTILITIES COMMISSION MEETING TO: ERMU Commission FROM: Tony Mauren – Executive Administrative Manager MEETING DATE: September 13, 2022 AGENDA ITEM NUMBER: 6.1f SUBJECT: Staff Update ACTION REQUESTED: None DISCUSSION: • Inserts for the September billings include a notice of the Cold Weather Rule updates and a promotional flyer for automatic bill payment. Attached are copies of the bill inserts • Social media posts for the month include links to the billing insert topics, energy saving tips for renters, water conservation rebates, steps to sign up for ERMU’s conservation newsletter, SmartHub services, and more. Notices will include an office closure and a garbage delay for Labor Day as well as one for the September commission meeting. • This month’s featured social media post lets our followers know about our annual National Drive Electric Week event at the Elk River Farmers Market on September 29. ERMU will be hosting one of the dozens of nationwide events that week which brings together enthusiastic electric vehicle owners and those looking to learn more. If any commissioners would like to attend and be in our booth please let staff know! • Staff has worked with the customer service manager to generate addresses for the second round of Customer Satisfaction Surveys going out in September with a report expected back to the Commission this fall. In addition to completing the outreach to sections on the west side of Lake Orono, the area surrounding Trott Brook Farms Park, Otsego, and Dayton from round one, we have incorporated homes closer to Joplin Street in the southwest region and the neighborhood surrounding Twin Lakes Elementary. ATTACHMENTS: • Bill Insert – Cold Weather Rule Updates • Bill Insert – Automatic Bill Payment 109