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Performance Measures & Goals for 2023 <br />Division:Administration <br />Completed by:Tina Allard, City Clerk <br />Performance Measure2020 Actual2021 Actual2022 Estimated2022 YTD2023 Projected <br />Licenses/permits issued242238240172240 <br />Scanned pages into digital system98,97591,100180,00047,672100,00 <br />Volume of paper records eliminated116 cubic feet68 cubic feet115 cubic feet21 cubit feet70 cubic feet <br />1 cubic foot = 1 banker box <br />Division GoalGoal Objective/Task <br />Review and update personnel and operating policies. Ensure fair and equitable <br />Foster trust and transparencyprocesses. Provide effective communication channels. Set and uphold standards <br />and expectations. Identify and provide leadership and management training. <br />Timely responses to resident and elected/appointed official communication. <br />Enhance customer service <br />Organization-wide customer service focus and training. <br />Prepare meeting agendas/staff reports/minutes for City Council and Commission <br />City Council and Commission Support <br />meetings. Research and provide Council guidance for policy and resident questions. <br />Review and update personnel and operating policies. Ensure fair and equitiable <br />Maintain/enhance organizationwide morale, <br />processes. Provide effective communication channels. Set and uphold standards <br />professionalism, leadership <br />and expectations. Identify and provide leadership and management training. <br />Advise City Council on matters affecting operation of city government. Monitoring <br />Efficient and effective general management of all city <br />and responding to citizen concerns. Effective communication and collaboraration <br />operations and intergovernmental relations <br />with other governmental agencies. <br />