Laserfiche WebLink
9ƌƉ wźǝĻƩ aǒƓźĭźƦğƌ <br />ƷźƌźƷźĻƭ <br />/ǒƭƷƚƒĻƩ {ğƷźƭŅğĭƷźƚƓ {ǒƩǝĻǤ vǒğƩƷĻƩ ЊͲ ЋЉЋЋ <br />Background <br />Elk River Municipal Utilities (ERMU) is seeking to obtain feedback from their residential customers to <br />measure overall levels of satisfaction with services and programs provided, as well as capture needs and <br />perceptions regarding communication satisfaction and community involvement. As part of this study, <br />Elk River Municipal Utilities will focus on these key areas: <br /> <br />1.Net Promoter Score (likely to recommend) <br />2.ERMU as a utility provider overall <br />3.Reliability of the utility services received from ERMU <br />4.Ease of doing business with ERMU <br />5. <br />6.ERMUefficiency rebate programs <br />7.ERMU <br />8.ERMU to be involved in the community <br />9.Overall satisfaction with ERMU staff <br />10.Overall value for the money with ERMU <br />11.Preferred contact methods with ERMU <br />12.Customer demographics <br /> <br />Survey Methodology <br />The survey was sent to a total of 1,000 ERMU customers. Of them, 500 ERMU customers received a mail <br />survey. This list of randomly selected customers was provided by ERMU. The mailed survey provided a <br />postage-paid, return envelope addressed to Q Market Research. The survey also contained a web link <br />and QR code to allow the respondent to complete the survey on a computer or mobile device. An email <br />invite was also sent to 500 ERMU customers to complete the same survey from their computer or <br />mobile device. <br /> <br />No incentives were offered for participation. <br /> <br />2 <br /> <br />95 <br />