Laserfiche WebLink
UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionSara Youngs – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />April 12, 20226.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> Staff is starting to see an increase in calls from customers who are having late fees <br />added to their accounts after the 5-day grace period. <br /> Staff is beginning the discovery process for a chat feature as an additional tool for <br />customers to contact the customer service team. <br /> Staff continues to have 1:1 meetings with the ERMU management team to better <br />understand their roles and how my teams interacts with and impacts their daily tasks. <br /> <br />Solar panel workflow has been updated due to the increase in solar panel installation <br />requests. <br /> <br />______________________________________________________________________________ <br />Page 1 of 1 <br />194 <br />