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COMMISSIONPOLICY <br />Section:Category: <br />GovernanceDelegation to Management Policies <br />Policy Reference:Policy Title: <br />G.4d1Customer Data Privacy <br />1.0POLICY <br />Elk River Municipal Utilities(ERMU)recognizes our responsibility to keep information about <br />our customers secure and confidential.We are committed to using our best efforts to protect our <br />ivate information and have taken the following steps to ensure that our customers <br />privacy is protected. <br />2.0INFORMATION WE COLLECT <br />ERMUis the sole owner of the information collected from ourcustomers.We collect personally <br />identifiable information, such as name, address, account number, phone number, financial <br />information, social security number,email addresses, etc. that is required forbusiness purposes. <br />This information will be maintained as confidential business information for which access is <br />strictly limited.We do not sell or rent any information to others.We do not disclose any non- <br />public personal information about our customers to any,except as permitted by law. <br />3.0SECURITY <br />We restrict access to non-public personal information about our customers to those employees <br />who need to know specific information to provide products or services to our customers.Our <br />employeesare trainedto respect customer privacy and to access customer informationonly when <br />they have a business reason to know information.We maintain physical, electronic, and <br />procedural safeguards that comply with federaland statestandards to guard our cusn- <br />public personal information. <br />4.0NOTIFICATION <br />This policy will be provided to customers asrequestedand distributedon an annual basis in the <br />form of a customer privacy notice.Changes to this privacy policy will occasionally be updated to <br />reflect company and customer needs. <br />______________________________________________________________________________ <br />Page 1of2 <br />68 <br />