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<br /> <br />Refunds/Cancellations <br />Refunds are issued based on the individual trip or program. Refunds are not guaranteed after the <br />deadline. A $5 administration fee will be charged for all refund requests. Refunds will not be issued <br />for no shows. <br /> <br />Solicitation/Distribution <br />Solicitation for personal gain by any individual, agency or company is prohibited. This includes <br />leaving flyers and written materials in senior area. <br /> <br />Storing of personal belongings <br />To prevent theft and damage to your personal belongings, no storage of personal belongings is <br />allowed in areas in which senior programs take place . All personal items left will be placed in the <br />lost and found and will be discarded at the end of the month if not claimed. You may not store <br />your belongings at the front desk or leave items at the front desk for others to pick up. <br /> <br />Television <br />Please be considerate of others when using the television. Keep the volume at level that will not <br />disrupt other user groups. See front desk staff for TV remote and return it when finished. <br /> <br />Theft or damage to city property <br />No equipment or property belonging to the city shall be removed from the building or be altered in <br />any way. <br /> <br />Weather <br />The Senior Activity Center will close if Elk River City Hall is closed. The center does not close <br />when the school district is closed, however we ask that you call the center to see if programs/classes <br />will take place. <br /> <br />______________________________________________________________________________ <br /> <br />These policies are intended to make members, volunteers, staff, and guests feel safe and welcome at <br />our facility and programs, while providing reasonable rules of behavior for the benefit of all. Senior <br />Activity Center Coordinator or Superintendent may require a patron to leave the premises, call the <br />police or ultimately ban patron from the Senior Activity Center for noncompliance. If you observe <br />behavior which does not follow the above policies, please notify the Senior Activity Center <br />Coordinator immediately. <br /> <br />Senior Activity Center staff and Superintendent reserve the right to change the policies as deemed <br />necessary for the safety and functional operation of the facility. <br /> <br />