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UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionJennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />October 12, 2021 6.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br />DISCUSSION: <br /> Our credit and collections specialist compiled the final cycle of assessment letters and <br />they have been sent out. As of October 7, we’ve had about 60 payments. The due date <br />for assessment payments is November 1. <br /> At the request of the City of Otsego’sattorney, we reviewed their draft franchise <br />ordinance for ERMU. We provided the attorneyour commentsand then had a follow up <br />call for clarification. Otsego staff is willing to accept the changes and will place the <br />agreement on the council agenda for their October 25 meeting. We will present the <br />agreement to the Commission once it has been adopted by the City of Otsego. <br /> <br /> Randy’s Sanitation/Republic Services had an unforeseen staffing issue resulting in a shift <br />from Wednesday recycle pickup to Thursday recycle pickup for about 750 homes. The <br />hauler did do an autodial call to the residents affected, but our customer service team <br />still took some calls from confused customers. <br /> <br /> Our billing specialist sent out an email and/or letter to all irrigation accounts reminding <br />them to remove their irrigation meter and submit their final irrigation reads for the <br />season. This is part of a new process that was created earlier this year to better <br />streamline communication with irrigation contractors. <br />______________________________________________________________________________ <br />Page 1 of 1 <br />87 <br />