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Performance Measures & Goals for 2022 <br />Division:FTCENTER <br />Completed by:Tim Dalton <br />Date:July 27, 2021 <br />Performance Measure2019 Actual2020 Actual2021 Estimated2021 YTD2022 Projected <br />Ice Hours: <br /> Hours Sold 2,0351,104N/A1,6653,000 <br /> Total Hours Utilized3,5502,8013,7002,7454,000 <br />Turf Hours: <br /> Hours SoldN/A212N/A8761,300 <br /> Total Hours UtilizedN/A2121,0009321,500 <br />g Room Hours: <br />Meetin <br /> Hours SoldN/A0N/A3751,000 <br /> Total Hours UtilizedN/A1532,0006671,500 <br />Division GoalGoal Objective/Task <br />Hire, train and mentor staff that buy into and practice our culture of service and <br />Develop and foster culture of service and excellence <br />excellence. <br />Support and train staff to ensure our team has the <br />Provide proceedure, resources and equipment to operate efficiently to keep the <br />knowledge and resources to achieve our expected <br />facility clean and safe. <br />high quality customer experience <br />Work with staff and Communmications Dept. to develop marketing that showcases <br />Market the facility as a destination <br />the features of the facility. Develop, faclitate and attract non-ice events. <br />Identify specific programs and revenue streams to increase participation and <br />Increase facility revenue <br />customer base of the facility. <br />Evaluate the needs of the facility for maintenance protocols and establish staffing <br />Establish faciltiy maintenance plan <br />levels that will support facility mission and goals. <br />Procure AV/presentation equipment to provide Continue to work with IT & Cable Commission to develop a plan to outfit building with <br />quality AV services for all meeting areas in facilityAV technologies. <br />Continue to work with the MPF Advisory Commission to develop facility policy and <br />Develope and implement facility policy <br />proceedure. <br />