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Performance Measures & Goals for 2022 <br />Division:Administration <br />Completed by:Tina Allard, City Clerk <br />Date:July 12, 2021 <br />Performance Measure2019 Actual2020 Actual2021 Estimated2021 YTD2022 Projected <br />Licenses/permits issued241242255191245 <br />Scanned pages into digital systemn/a98,975175,000129,357180,000 <br />63 cubic feet + 884 <br />Volume of paper records eliminated33 cubic feet116 cubic feet115 cubic feetMB of digital storage115 cubic feet <br />1 cubic foot = 1 banker box <br />Division GoalGoal Objective/Task <br />Clear and orderly process for storage and disposition of records. <br />Foster trust and transparencyEnhance recordkeeping through digitization. <br />Timely response to data requests with internal and external customers. <br />Streamline administrative processes by creating online forms to condense workflow <br />and expand online customer experience. <br />Ensure consistent execution of licensing policies and procedures in order to better <br />Enhance customer service <br />serve the public. <br />Estabish working relationships with business partners to increase understanding <br />and cooperation among licensees. <br />Prepare meeting agendas/staff reports/minutes for City Council and Commission <br />City Council and Commission Support <br />meetings. Research and provide Council guidance for policy and resident questions. <br />Review and update personnel and operating policies. Ensure fair and equitiable <br />Maintain/enhance organizationwide morale, <br />processes. Provide effective communication channels. Set and uphold standards and <br />professionalism, leadership <br />expectations. Identify and provide leadership and management training. <br />Advise City Council on matters affecting operation of city government. Monitoring and <br />Efficient and effective general management of all city <br />responding to citizen concerns. Effective communication and collaboraration with <br />operations and intergovernmental relations <br />other governmental agencies. <br />