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Performance Measures & Goals for 2022 <br />Department:Community Development <br />Suzanne Fischer <br />Completed by: <br />Date:May 25, 2021 <br />2019 Actual2020 Actual2021 YTD2022 Projected <br />Performance Measure2021 Estimated <br />% Citizenserve modules in use <br />internally <br />55%80%100%100%100% <br />(Public Portal to be opened <br />August 2021) <br /># of Volunteer Pre-Application <br />13020-25None requested10 <br />Meetings <br /># of online safety courses <br />taken by staff &Target <br />74676280052TBD <br />Solutions/MN Safety Council, <br />MMUA, etc. <br />Division GoalGoal Objective/Task <br />Streamline Community Development Processes to Research and implement process improvements to streamline workloads and to <br />improve efficiency and effectiveness.ensure proper service delivery to the public. <br />* Be accessible, provide easy access to services & information; provide equitable <br />service. <br />* Conflict resolution <br />Provide quality customer service <br />* Certification <br />* Training <br />* SMILE (Say hello; Make eye contact; Identify yourself; Listen; and Express thanks) <br />Maintain effective and efficient citywide safety Empower Safety Committee members to proactively address safety issues in their <br />program.respective divisions with an emphasis on OSHA requirements <br />Ensure effective interdepartmental communicationHold team process meetings. Share documentation. <br />