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______________________________________________________________________________ <br /> <br />Page 1 of 2 <br /> <br /> <br /> <br /> <br /> <br />UTILITIES COMMISSION MEETING <br /> <br />TO: <br />ERMU Commission <br />FROM: <br />Michelle Canterbury – Executive Administrative Manager <br />MEETING DATE: <br />July 13, 2021 <br />AGENDA ITEM NUMBER: <br />6.1f <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None <br /> <br />DISCUSSION: <br />• The Current newsletter is the July bill insert. The summer edition focuses on topics such <br />as: restoration of the Jackson Street Water Tower, announcement of the Tom Bovitz <br />Memorial Scholarship local and statewide winner, 2021 Water Quality Report, Field <br />Services Facility Expansion update, and information on some of our most popular <br />rebates including AC tune-ups, irrigation system tune-ups, WiFi thermostats, and energy <br />efficient HVAC equipment. Attached is a copy of the newsletter. <br /> <br />• Typically, when we publish our quarterly Current newsletter, we intentionally focus our <br />social media posts that month around the topics that were covered in the newsletter. In <br />addition to the newsletter topics, other posts you may see in June and July include: How <br />Do They Do That? Solar Panels, Minnesota Municipal Power Agency Hometown <br />WindPower program, energy efficiency and sustainability resources The Connector <br />newsletter and Energy City Insights, Clean Energy Choice for Business, wishes for a safe <br />and happy Independence Day, and holiday office closure. <br /> <br />• This month’s featured social media posts: Frequently Asked Questions (FAQs) regarding <br />Summer Energy and Water Usage. During the hot summer months, customers often <br />contact our office with questions about their electric bill and why it’s so much higher <br />than usual. In addition, the abnormally dry conditions have many customers seeing <br />water bill increases as well. As part of our ongoing mission to educate those we serve, <br />our communications coordinator and customer service representatives worked together <br />to come up with a list of FAQs for this topic that will be shared via social media and <br />through our blog. As residents periodically reach out to our Commission members for <br />questions and concerns regarding their bills, I would encourage you to read through the <br />attached FAQs to familiarize yourself with the questions we hear the most often and the <br />best way to respond. <br /> <br />• The alert bar on our website has been a great addition and has allowed us to <br />communicate information for critical situations. The alert bar has been utilized three <br />119