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ERMUMN.COM | 763.441.2020 | 13069 ORONO PARKWAY | PO BOX 430 | ELK RIVER, MN 55330-0430 <br />OUR <br />MISSION <br />OUR <br />VISION <br />OUR <br />VALUES <br />OUR <br />FUNDAMENTALS <br />To provide our customers with safe, reliable, <br />cost-effective and quality long-term electric <br />and water utility services. To communicate <br />and educate our customers in the use of <br />utility services, programs, policies and <br />future plans. These products and services <br />will be provided in an environmentally and <br />financially responsible manner. <br />Provide exceptional services and <br />value to those we serve. <br />Honest, accountable and <br />united in all that we do. <br />Services that reflect excellence, <br />dependability and expertise. <br />Respectful and engaged interactions <br />that are timely and clear. <br />A culture that protects our <br />customers, employees, and assets. <br />Provide the best value for the <br />services we deliver. <br />Safety, Reliability and Quality of Utility Services. <br />Customer Service and Employee Development. <br />Competitive Rates, and Financial and <br />Organizational Health. <br />INTEGRITY <br />QUALITY <br />COMMUNICATION <br />SAFETY <br />COMPETITIVE <br />64