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2021 Utilities Commission Self-Evaluation <br />Q9 - Organizational Performance: The commission effectively monitors organizational performance utilizing <br />either internal or external methods measuring performance against expected outcomes (for example, the <br />annual budget) and clearly defined goals (for example, the Utilities Performance Metrics Scorecard) as <br />established in Commission Governance Policy G.3d Monitoring Performance of the General Manager and G.5 <br />Goals and Results. <br />Strongly agree <br />Agree <br />Neither agree <br />nor disagree <br />Disagree <br />Strongly <br />disagree <br />0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% <br />50