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<br />______________________________________________________________________________ <br /> <br />Page 3 of 3 <br />Staff reviews these statistics in detail to find ways to continually improve our system. These <br />statistics are very good compared to other utilities. As indicated by the following pie chart and <br />statistics list, you can see the cause of the outages that we experienced in 2020. <br /> <br /> <br /> <br /> <br />Many investor owned and cooperative run utilities “storm normalize “ their reliability numbers <br />by removing “major outages” due to storms from their reliability index number calculations. <br />Our reliability numbers have not been storm normalized. Our numbers reflect these major <br />outages and represent what our customers experienced in 2020. Overall, our electric <br />distribution system is robust, and our system reliability is very high. <br /> <br />Attached is the American Public Power Association’s (APPA) eReliability Annual Report for Elk <br />River Municipal Utilities which contains published averages that can be used to better <br />understand the performance of our electric system relative to other utilities nationally and to <br />those within their region or size class. <br /> <br />ATTACHMENT: <br />• APPA eReliability Tracker 2020 Annual Report for Elk River Municipal Utilities <br />248