Laserfiche WebLink
UTILITIES COMMISSION MEETING <br />TO:FROM: <br />ERMU CommissionJennie Nelson – Customer Service Manager <br />MEETING DATE: AGENDA ITEM NUMBER: <br />March 9, 20216.1d <br />SUBJECT: <br />Staff Update <br />ACTION REQUESTED: <br />None. <br />DISCUSSION: <br /> The Executive Administrative Manager worked with the Customer Service, Electric, and <br />Water departments to gather feedback and then formulate guidelines regarding outage <br />communications. As technologies change, customer expectations do as well, so it was <br />important to get all departments on the same page. Our Administrationdepartment <br />does a great job of collaborating and finding common ground. <br /> <br /> Significant effort was put into a custom National Information Solutions Cooperative <br />Clean Energy Choice report that will give the Conservation department the information <br />needed to create certificates for the Clean Energy Choice participants. After being <br />thoroughly tested, the report is complete. <br /> <br /> Our Credit & Collections Specialist puts a lot of effort into keeping up with the ever- <br />changing energy assistance guidelines and offerings. The Minnesota Department of <br />Commerce recently increased the maximum annual crisis benefit from an annual <br />amount of $600/household to $1,200/household. Applications will be accepted through <br />May 31. This is great news for our customers! Communications staff will be adding this <br />information to our website. <br /> <br /> Legislation is being proposed to extend the Cold Weather Rule permanently. The <br />proposed dates would be October 1 – April 30 instead of the current October 15 – April <br />15. Momentum appears to be gaining in favor of this change. <br /> <br /> Our Customer Service Representatives have been working on various side projects for <br />other departments including scanning, verifying we have electronic copies of safety data <br />sheets, etc. I am always proud of how well our departments collaborate and work <br />together towards our common goal of serving our customers well. <br /> <br /> Our Billing Specialist runs high/low reports from our billing software to find extra high, <br />or extra low usage, which can help identify meter failures or problems within <br />______________________________________________________________________________ <br />Page 1 of 2 <br />362 <br />